ITIL Certification

ITIL is the most widely accepted approach to ITSM in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL framework has been adopted by thousands of organizations across the world with over 300,000 ITIL exams were taken last year alone. ITIL is made up of 5 key lifecycle stages, each with their own qualifications and books. These 5 stages are: Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation. Each stage plays a crucial part in the delivery of high quality services to customers, which is aligned to business requirement.