ITIL® 4 Foundation Handbook

ITIL is the most widely accepted IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4, the latest edition of ITIL, provides the guidance, organisations need, to address new service management challenges and utilise the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL 4 Foundation manual/ handbook defines fundamental content of ITIL, supports foundation training and it is the definitive source of ITIL 4 foundation exam.