ITIL® 4 Foundation Handbook

ITIL is the most widely accepted approach to IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation handbook (ITIL 4 foundation manual) is also the sole source of ITIL® 4 Foundation certification training and exams. ITIL 4 Foundation Hardcopy Manual is available at Tecknologia to purchase.