Key points about this course

ITIL 5 Foundation Training Course

Title: ITIL® 5 Foundation

Delivered at: Iran

Delivery Language: English

Duration: 2 Days

Certification Exam(s): ITIL 5 Foundation

Accredited: Yes

Pre-course Reading: 1-2 Hours

Rating: 5 Star

 

Course Information

 

ITIL® 5 Foundation Training Course | Iran

ITIL is the most widely accepted  IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 5 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

The new ITIL has been made AI-native by design, which helps organizations scale innovation, master complexity and drive sustainable growth. ITIL V5 is practical, transforming strategy into real-world action(s).  It also provides a common language across the organisation, enabling digital product and service management teams move faster, deliver better and grow together.

ITIL framework has been adopted by thousands of organizations across the world with over 300,000 ITIL exams were taken last year alone. ITIL is made up of 5 key lifecycle stages, each with their own qualifications and books. These 5 stages are: Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation. Each stage plays a crucial part in the delivery of high quality services to customers, which is aligned to business requirement.

This five star ITIL® 5 Foundation training course will be delivered at Iran.

Why Choose Tecknologia

  1. No pushy sales calls & no marketing emails, ever!
  2. Physical handbook(s) included (where applicable).
  3. No more than 12 delegates in public classroom training.
  4. Delegates are never dumped after payment has been made.
  5. Delegate friendly terms and conditions (including refund policy).
  6. The best learning experience delivered, always !

Course Delivery Method

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Online Instructor-Led

45% Off

Apr 13, 2026

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Online Instructor-Led

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May 18, 2026

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Course Information

Overview

The purpose of ITIL 5 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 5 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • Key concepts of digital product and service management
  • Service relationships
  • ITIL Four Dimensions of Product and Service Management
  • ITIL Value System (ITIL VS)
  • ITIL Guiding Principles can help an organization adopt and adapt service management
  • ITIL Product and Service Lifecycle Model and the value chain activities
  • ITIL Management Practices
  • The benefits of value stream mapping and management
Course Outline

This instructor lead ITIL 5 Foundation IT Service Management Certification course will cover following modules:

  • Module 1: Key concepts of digital product and service management
  • Module 2: Service relationships
  • Module 3: The ITIL Value System (ITIL VS)
  • Module 4: Governance
  • Module 5: ITIL Guiding Principles
  • Module 6: Value chain and ITIL management practices
  • Module 7: Value streams: mapping and management
  • Module 8: Continual improvement
  • Module 9: The Four Dimensions of Product and Service Management
  • Module 10: ITIL and other frameworks integration

Who Should attend?

ITIL 5 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 5 journey or people looking to update their existing ITIL knowledge.

Prerequisites

There are no formal pre-requisites for attending ITIL V5 Foundation certification course. 

Lastly, if you have been looking for best ITIL foundation training course, your search can end here!

Interested in joining this excellent ITIL® 5 Foundation training course at Iran? please Contact us and we will do our best to assist you.

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

Our ITIL 5 courses are fully accredited by Axelos/ PeopleCert.

ITIL 5 Foundation Exam:

- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.

Virtual classroom delegates will be provided with exam vouchers to book online exams directly with PeopleCert. Paper-based foundation exams are held on second day for classroom trainings only.

Please see answer to question - What are the details of ITIL 5 Foundation exam?

Yes, Tecknologia offers ITIL 5 Foundation e-learning courses based on Official PeopleCert materials using PeopleCert LMS.

There is no negative marking in any of ITIL exams. No marks are deducted for a wrong answer.

All ITIL 5 certifications have validity of 3 years from issuance date. Candidate must retake exam(s) within 3 years to maintain their certifications. Alternatively, candidates can log Continuous Professional Development points (CPDs) over three years, via paid PeopleCert membership, to maintain certifications.

There are many organisations delivering excellent ITIL trainings. Tecknologia has maintained excellent pass rate across its ITIL trainings and it is indeed one of the best in this area.

This instructor lead ITIL 5 Foundation IT Service Management Certification course includes following:

Virtual Classroom:

Classroom:

E-Learning:

  • Engaging Interactive ITIL 5 Training - Access for 12 Months
  • ITIL V5 Foundation Exam - Online Exam Voucher
  • Official ITIL 5 Foundation Handbook (eBook)
  • Official PeopleCert Training and Exams Support Materials

E-Learning Plus:

  • Engaging Interactive ITIL 4 Training - Access for 12 Months
  • ITIL V5 Foundation Exam - Online Exam Voucher
  • Official ITIL 5 Foundation Handbook (eBook)
  • Official Mock Exams - Mimicking Exam Environment
  • ITIL 5 Foundation Exam Resit (One Attempt Each)
  • Official PeopleCert Training and Exams Support Materials

Refreshments (tea/ coffee) will be provided free at venue for classroom courses.

Related Courses at Iran:

Title: ITIL® 4 Foundation

Duration: 2 Days

Title: Scrum Master

Duration: 2 Days

Title: Scrum Product Owner

Duration: 2 Days


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