Key points about this course

ITIL 5 Foundation Training Course

Title: ITIL® 5 Foundation

Delivery Mode: eLearning, Online

Certification Exam(s): ITIL 5 Foundation

Accredited: Yes

Rating: 5 Star

 

Course Information

 

ITIL® 5 Foundation | E-Learning Training Course

ITIL is the most widely accepted  IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 5 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

The new ITIL has been made AI-native by design, which helps organizations scale innovation, master complexity and drive sustainable growth. ITIL V5 is practical, transforming strategy into real-world action(s).  It also provides a common language across the organisation, enabling digital product and service management teams move faster, deliver better and grow together.

ITIL framework has been adopted by thousands of organizations across the world with over 300,000 ITIL exams were taken last year alone. ITIL is made up of 5 key lifecycle stages, each with their own qualifications and books. These 5 stages are: Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation. Each stage plays a crucial part in the delivery of high quality services to customers, which is aligned to business requirement.

This five star ITIL® 5 Foundation eLearning / Online training course will be delivered using an excellent Learning Management System (LMS).

Why Choose Tecknologia

  1. No pushy sales calls & no marketing emails, ever!
  2. Physical handbook(s) included (where applicable).
  3. No more than 12 delegates in public classroom training.
  4. Delegates are never dumped after payment has been made.
  5. Delegate friendly terms and conditions (including refund policy).
  6. The best learning experience delivered, always!

Delivery Method

Online - E-Learning

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Course Information

Overview

The purpose of ITIL 5 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 5 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • Key concepts of digital product and service management
  • Service relationships
  • ITIL Four Dimensions of Product and Service Management
  • ITIL Value System (ITIL VS)
  • ITIL Guiding Principles can help an organization adopt and adapt service management
  • ITIL Product and Service Lifecycle Model and the value chain activities
  • ITIL Management Practices
  • The benefits of value stream mapping and management
Course Outline

This instructor lead ITIL 5 Foundation IT Service Management Certification course will cover following modules:

  • Module 1: Key concepts of digital product and service management
  • Module 2: Service relationships
  • Module 3: The ITIL Value System (ITIL VS)
  • Module 4: Governance
  • Module 5: ITIL Guiding Principles
  • Module 6: Value chain and ITIL management practices
  • Module 7: Value streams: mapping and management
  • Module 8: Continual improvement
  • Module 9: The Four Dimensions of Product and Service Management
  • Module 10: ITIL and other frameworks integration

Who Should attend?

ITIL 5 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 5 journey or people looking to update their existing ITIL knowledge.

ITIL V4 Foundation eLearning Course Overview

Embark on a transformative learning experience with ITIL Official self-paced e-Learning, your pathway to achieving professional certification, at your own pace, from your own space! ITIL Official eLearning is designed to empower you with a dynamic, flexible and personalised approach that enhances your engagement, empowers your skills and optimises your educational outcomes. Discover its full spectrum of opportunities.

Why Choose ITIL Official e-Learning?

- Flexibility at Your Fingertips: Official eLearning isn't just a service; it's your customisable solution. Tailored to meet your individual learning needs, it adapts to your schedule and preferences, providing a unique and tailored learning experience that can be enjoyed in any location, anywhere in the world.

- Self-directed Learning: Say goodbye to rigid timelines and take control of your education. You can choose your unique learning path, exploring resources independently and navigating the material at your own speed to select the depth of focus that suits you.

- Engaging Learning Playground: Learning has never been easier. Online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities, making your learning experience more enjoyable and effective. All available on desktop and mobile.

- Real-time Feedback and Progress Tracking: Along with quizzes and other knowledge check activities, our Learning Process checklists help you check your understanding and identify areas for improvement.

- Unparalleled quality: Developed by the custodians of ITIL and PRINCE2, our Official eLearning courses epitomise quality and relevance, ensuring that you are always learning from the most up-to-date materials and the latest versions.

- Customised to Your Needs: Choose from different packages the one that meets your requirements and budget.

- Support when you need it: Our team, in collaboration with our partners, is devoted to offering assistance throughout your journey.

Prerequisites

There are no formal pre-requisites for attending ITIL V5 Foundation certification course. 

Lastly, if you have been looking for best ITIL foundation training course, your search can end here!

Interested in joining this excellent ITIL® 5 Foundation eLearning / Online training course? please Contact us and we will do our best to assist you.

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

Our ITIL 5 courses are fully accredited by Axelos/ PeopleCert.

ITIL 5 Foundation Exam:

- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.

Virtual classroom delegates will be provided with exam vouchers to book online exams directly with PeopleCert. Paper-based foundation exams are held on second day for classroom trainings only.

Please see answer to question - What are the details of ITIL 5 Foundation exam?

Yes, Tecknologia offers ITIL 5 Foundation e-learning courses based on Official PeopleCert materials using PeopleCert LMS.

There is no negative marking in any of ITIL exams. No marks are deducted for a wrong answer.

All ITIL 5 certifications have validity of 3 years from issuance date. Candidate must retake exam(s) within 3 years to maintain their certifications. Alternatively, candidates can log Continuous Professional Development points (CPDs) over three years, via paid PeopleCert membership, to maintain certifications.

There are many organisations delivering excellent ITIL trainings. Tecknologia has maintained excellent pass rate across its ITIL trainings and it is indeed one of the best in this area.

This instructor lead ITIL 5 Foundation IT Service Management Certification course includes following:

Virtual Classroom:

Classroom:

E-Learning:

  • Engaging Interactive ITIL 5 Training - Access for 12 Months
  • ITIL V5 Foundation Exam - Online Exam Voucher
  • Official ITIL 5 Foundation Handbook (eBook)
  • Official PeopleCert Training and Exams Support Materials

E-Learning Plus:

  • Engaging Interactive ITIL 4 Training - Access for 12 Months
  • ITIL V5 Foundation Exam - Online Exam Voucher
  • Official ITIL 5 Foundation Handbook (eBook)
  • Official Mock Exams - Mimicking Exam Environment
  • ITIL 5 Foundation Exam Resit (One Attempt Each)
  • Official PeopleCert Training and Exams Support Materials

Refreshments (tea/ coffee) will be provided free at venue for classroom courses.

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Delegates Testimonials!

The purpose of ITIL 5 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 5 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • Key concepts of digital product and service management
  • Service relationships
  • ITIL Four Dimensions of Product and Service Management
  • ITIL Value System (ITIL VS)
  • ITIL Guiding Principles can help an organization adopt and adapt service management
  • ITIL Product and Service Lifecycle Model and the value chain activities
  • ITIL Management Practices
  • The benefits of value stream mapping and management
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