Key points about this course

ITIL 4 Foundation Training Course

Title: ITIL® 4 Foundation

Delivered at: Cambridge, UK

Duration: 2 Days

Certification Exam(s): ITIL® 4 Foundation

Accredited: Yes

Pre-course Reading: 1-2 Hours

Rating: 5 Star

 

Dates and Prices Course Information

 

ITIL® 4 Foundation Training Course | Cambridge

ITIL is the most widely accepted  IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance, organisations need, to address new service management challenges and utilise the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL framework has been adopted by thousands of organizations across the world with over 300,000 ITIL exams were taken last year alone. ITIL is made up of 5 key lifecycle stages, each with their own qualifications and books. These 5 stages are: Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation. Each stage plays a crucial part in the delivery of high quality services to customers, which is aligned to business requirement.

This five star ITIL® 4 Foundation training course will be delivered at Cambridge, UK.

Why Tecknologia

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Course Information

Overview

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • How modern IT and digital service organisations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organisation
  • How to use commonly-used service management terms and concepts
Course Outline

This instructor lead ITIL 4 Foundation IT Service Management Certification course will cover following topics:

  1. Key Concepts of Service Management
  2. ITIL Guiding Principles and Adoption of Service Management
  3. Four Dimensions of Service Management
  4. Purpose and Components of the ITIL Service Value System (SVS)
  5. Activities of the Service Value Chain (SVC), and How They Interconnect
  6. ITIL 4 Management Practices
    1. General management practices
    2. Service Management Practices
    3. Technical Practices
  7. Review of Key Management Practices

Who Should attend?

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

ITIL V4 Foundation eLearning Course Overview

Embark on a transformative learning experience with ITIL Official self-paced e-Learning, your pathway to achieving professional certification, at your own pace, from your own space! ITIL Official eLearning is designed to empower you with a dynamic, flexible and personalised approach that enhances your engagement, empowers your skills and optimises your educational outcomes. Discover its full spectrum of opportunities.

Why Choose ITIL Official e-Learning?

- Flexibility at Your Fingertips: Official eLearning isn't just a service; it's your customisable solution. Tailored to meet your individual learning needs, it adapts to your schedule and preferences, providing a unique and tailored learning experience that can be enjoyed in any location, anywhere in the world.

- Self-directed Learning: Say goodbye to rigid timelines and take control of your education. You can choose your unique learning path, exploring resources independently and navigating the material at your own speed to select the depth of focus that suits you.

- Engaging Learning Playground: Learning has never been easier. Online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities, making your learning experience more enjoyable and effective. All available on desktop and mobile.

- Real-time Feedback and Progress Tracking: Along with quizzes and other knowledge check activities, our Learning Process checklists help you check your understanding and identify areas for improvement.

- Unparalleled quality: Developed by the custodians of ITIL and PRINCE2, our Official eLearning courses epitomise quality and relevance, ensuring that you are always learning from the most up-to-date materials and the latest versions.

- Customised to Your Needs: Choose from different packages the one that meets your requirements and budget.

- Support when you need it: Our team, in collaboration with our partners, is devoted to offering assistance throughout your journey.

Prerequisites

There are no formal pre-requisites for attending ITIL 4 Foundation certification course. 

Interested in joining this excellent ITIL® 4 Foundation training course at Cambridge, UK? please Contact us and we will do our best to assist you.

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

Our ITIL 4 courses are fully accredited by Axelos/ PeopleCert.

ITIL 4 Foundation Exam:

- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.

Virtual classroom delegates will be provided with exam vouchers to book online exams directly with PeopleCert. Paper-based foundation exams are held on second day for classroom trainings only.

There are many organisations delivering excellent ITIL trainings. Tecknologia has maintained excellent pass rate across its ITIL trainings and it is indeed one of the best in this area.

Please see answer to question - What are the details of ITIL 4 Foundation exam?

Yes, Tecknologia offers ITIL 4 Foundation e-learning courses based on Official PeopleCert materials using PeopleCert LMS.

ITIL is the most widely accepted IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years.

Prices vary depending on the mode of delivery, location, deliverables and the quality of training delivery. Typically ITIL 4 Foundation online training costs between £1200 and £2000.

ITIL 4 Foundation pass marks remain 26/40 (65%).

TIL 4 Foundation qualification has helped tens of thousands of ITSM professionals globally enhance their skills and achieve their professional ambitions. Professionals holding ITIL accreditation stand a better chance of being invited for an interview and definitely stand a better chance being offered a role afterwards.
ITIL 4 Foundation can be a very valuable addition to the list of professional ITSM qualifications and accreditations which can help achieve professional growth within organisations, without a need to switch jobs/ employers.

ITIL has been, in the past, and is very much relevant today. ITIL certified practitioners an added advantage over the crowd.

ITIL 4 Foundation is a good choice for beginners who aim at pursuing a career in ITSM domains and related disciplines. Having ITIL qualification early in the career can play the role of a catalyst when it comes to climbing the professional ladder.

While ITIL 4 Foundation exam is relatively hard, it is not rocket science and anyone with correct level of attention, training and devotion can definitely achieve success in the exam.

ITIL 4 Foundation pass rate (across the market) remains around 85% globally, in first attempt. Tecknologia takes pride in maintaining 100% pass rate so far (May 2024).

It is absolutely possible to achieve ITIL 4 Foundation exam success while relying on self study. However, high quality ITIL 4 Foundation training can accelerate the process, along with exam success probability, for sure.

ITIL 4 certifications are considered to be professional qualifications only. These qualifications are widely recognised and sought after globally, however, they are not the same as a college or university degree. Some quarters believe that ITIL qualifications are equivalent to UK NQF 5/6 - Tecknologia has no grounds to confirm this.

There is no negative marking in any of ITIL exams. No marks are deducted for a wrong answer.

All ITIL 4 certifications have validity of 3 years from issuance date. Candidate must retake exam(s) within 3 years to maintain their certifications. Alternatively, candidates can log Continuous Professional Development points (CPDs) over three years, via paid PeopleCert membership, to maintain certifications.

This instructor lead ITIL 4 Foundation IT Service Management Certification course includes following:

Virtual Classroom:

Classroom:

E-Learning:

  • Engaging Interactive ITIL 4 Training - Access for 6 Months
  • ITIL 4 Foundation Exam - Online Exam Voucher
  • Official ITIL 4 Foundation Handbook (eBook)
  • Official PeopleCert Training and Exams Support Materials

E-Learning Plus:

  • Engaging Interactive ITIL 4 Training - Access for 6 Months
  • ITIL 4 Foundation Exam - Online Exam Voucher
  • Official ITIL 4 Foundation Handbook (eBook)
  • Official Mock Exams - Mimicking Exam Environment
  • ITIL 4 Foundation Exam Resit (One Attempt Each)
  • Official PeopleCert Training and Exams Support Materials

Refreshments (tea/ coffee) will be provided free at venue for classroom courses.


Delegates Testimonials!

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • How modern IT and digital service organisations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organisation
  • How to use commonly-used service management terms and concepts
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