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Key points about this course

ITIL 4 Foundation Training Course

Title: ITIL® 4 Foundation

Duration: 2 Days

Certification Exam(s): ITIL® 4 Foundation

Accredited: Yes

Pre-course Reading: 1-2 Hours

Rating: 5 Star

 

Dates and Prices Course Information

 

ITIL® 4 Foundation Training Course | Blackburn

ITIL is the most widely accepted  IT Service Management approach in the world. ITIL has led the ITSM industry with guidance, training, and certification programmes for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance, organisations need, to address new service management challenges and utilise the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL framework has been adopted by thousands of organizations across the world with over 300,000 ITIL exams were taken last year alone. ITIL is made up of 5 key lifecycle stages, each with their own qualifications and books. These 5 stages are: Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation. Each stage plays a crucial part in the delivery of high quality services to customers, which is aligned to business requirement.

Why Choose Tecknologia

  1. No pushy sales calls & no marketing emails, ever!
  2. Physical handbook(s) included (where applicable).
  3. No more than 12 delegates in public classroom training.
  4. Delegates are never dumped after payment has been made.
  5. Delegate friendly terms and conditions (including refund policy).
  6. The best learning experience delivered, always !

Delivery Method

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Apr 29, 2024

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Course Information

Overview

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • How modern IT and digital service organisations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organisation
  • How to use commonly-used service management terms and concepts
Course Outline

This instructor lead ITIL 4 Foundation IT Service Management Certification course will cover following topics:

  1. Key Concepts of Service Management
  2. ITIL Guiding Principles and Adoption of Service Management
  3. Four Dimensions of Service Management
  4. Purpose and Components of the ITIL Service Value System (SVS)
  5. Activities of the Service Value Chain (SVC), and How They Interconnect
  6. ITIL 4 Management Practices
    1. General management practices
    2. Service Management Practices
    3. Technical Practices
  7. Review of Key Management Practices

Who Should attend?

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Prerequisites

There are no formal pre-requisites for attending ITIL 4 Foundation certification course. 

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

Our ITIL 4 courses are fully accredited by Axelos/ PeopleCert.

ITIL 4 Foundation Exam:

- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.

Virtual classroom delegates will be provided with exam vouchers to book online exams directly with PeopleCert. Paper-based foundation exams are held on second day for classroom trainings only.

There are many organisations delivering excellent ITIL trainings. Tecknologia has maintained excellent pass rate across its ITIL trainings and it is indeed one of the best in this area.

Please see answer to question - What are the details of ITIL 4 Foundation exam?

This instructor lead ITIL 4 Foundation IT Service Management Certification course includes following:

Virtual Classroom:

Classroom:

Refreshments (tea/ coffee) will be provided free at venue for classroom courses.


Delegates Testimonials!

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of 
IT-enabled services in the digital economy.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This carefully designed 2 days course will help you to understand:

  • How modern IT and digital service organisations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organisation
  • How to use commonly-used service management terms and concepts
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